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The European Consumer Protection (Distance Selling) Regulations 2000 states that as a customer you have the full right to cancel any order without giving a reason within 7 days of purchase.

At Vibrations Direct you can cancel an order within 30 days of purchase for a full refund. If your item has already been shipped we will refund the cost minus shipping charges.

You may exchange unused and unopened products within 30 days for alternative items. Refunds will not be given after 30 days under any circumstances.

Unless the items are defective return shipping costs are at your expense and we will only issue a full refund if the items have not been significantly damaged (this includes packaging and accessories).

Vibrations Direct Returns and Exchange Policy

You can cancel you order with Vibrations Direct within 30 days for a full refund minus shipping costs.

You also have the option to exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened.

If you have ordered something in error, or decide that you don't want it, you may return it to us at your expense for a replacement within 30 days.

For hygiene reasons Vibrations Direct will under no circumstances accept returns of adult toys, bondage gear, creams, lubricants, massage oils or condoms if they have been opened and or used.

Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable

In order to receive a refund:

  • The goods must be unused
  • The goods must be in their original condition & packaging
  • The goods must be received by us within 30 days from the day you receive your order

Returning Lingerie, Harnesses and other Clothing

Unfortunately lingerie and items of clothing are non-refundable and non-exchangeable

Defective or Faulty Items

If a product is defective you will have 365 days to return the item for a full refund or replacement. Please return the item in its original packing with any tags, manuals, batteries and accessories. All products will be tested for defects and sent back to you if they are working.

How long will it take to receive my refund?

Your money will be returned within 30 days of cancellation - normally within seven days of us receiving your returned product.